http://whijo.net/taxonomy/term/230/feed The taxonomy view with a depth of 0. en http://whijo.net/blog/brad/2008/05/07/dear-standard-bank-internet-banking-division.html Hi, The improvements to internet banking have some bugs, it seems. I have had the experience twice now during "once off payments" that I get an error of "Internet banking is currently unavailable" when I go through with a transaction. It seems to be related to sending payment confirmations. It is bad behaviour because the transaction goes through, but the user (me) does not get a valid indication the payment has succeeded until a notification (sms, or email) comes through, or manually checks if there is a mention on the account transacted from/to. I would also like to say that some of the "improvements" are actually a degradation, in terms of usability. The screen is more cluttered with graphics and text, and on my screen (which is running at 1280x800) has information pushed "below the fold". I would suggest that whoever is in charge of usability and new features looks into buying a copy of "Defensive Web Design" (http://www.amazon.com/Defensive-Design-Web-improve-messages/dp/073571410X), and other texts discussing usability on the web. While not absolutely correct, the EyeTRAC studies are a good reference point. I (as a web developer) find it depressing that a service I am paying for has degraded usability, when the changes were supposedly improvements. It is not a wholely poor experience (there are some improvements, but my general experience is that the interface has become more confusing, not less confusing) I am posting this email on my blog, and you are welcome to respond publicly (in the form of a comment), or as an email response. -- Brad Whittington http://whijo.net/blog/brad/2008/05/07/dear-standard-bank-internet-banking-division.html#comments geek internet banking rant standard bank usability web development Wed, 07 May 2008 10:50:23 +0200 brad 434 at http://whijo.net